Terms & Conditions

CABAIR LIMITED Terms and Conditions

Please read these Terms and Conditions carefully before using CabAir’s services. By making a booking with CabAir, you agree to be bound by the terms set out below.

1. Booking and Payment

All bookings are subject to availability. CabAir accepts a range of payment methods, details of which are provided during the booking process.

All vehicles are subject to availability. If the selected vehicle is not available, CabAir will offer an alternative option — either a larger vehicle at the same price or a smaller vehicle, if suitable, with the price adjusted accordingly.

If you choose the “Pay In Car” payment option, CabAir reserves the right to request either full payment or a deposit at any point prior to or during the journey. Failure to comply with such a request may result in the cancellation of your booking.

2. Cancellation Policy

Cancellations must be made at least 24 hours prior to the scheduled pickup time to qualify for a full refund.

If your booking has been paid online, the refunded amount will be subject to deduction of payment processing fees.

To cancel your booking, please contact us at info@cabair.co.uk. If a refund is applicable, please allow 5–10 working days for the funds to appear in your account.

If you have selected the “Pay In Car” payment option and cancel your booking less than 24 hours before the scheduled pickup time, you will remain fully liable for the total fare. Failure to make this payment upon request may result in legal action to recover the outstanding balance.

CabAir reserves the right to determine refund eligibility on a case-by-case basis, taking into consideration the notice period and the specific circumstances of the cancellation.

3. Waiting Time Policy

CabAir provides complimentary waiting time to accommodate potential delays:

• Airports: Up to 1 hour of complimentary waiting time from the actual flight landing time.

• Train stations: Up to 15 minutes of complimentary waiting time from the scheduled arrival time.

• All other locations: Up to 5 minutes of complimentary waiting time from the scheduled pickup time.

After the complimentary waiting period has elapsed, a £5 charge will apply for every additional 10 minutes, calculated from the scheduled pickup time.

4. No-Show Policy

If there is no contact with the passenger within 30 minutes of flight landing (based on the actual landing time, not the booking time), CabAir reserves the right to cancel the booking.

Passengers must contact their driver immediately upon landing to avoid cancellation.

All no-shows are non-refundable.
If the booking has not been prepaid, the passenger will remain liable for the full fare, which must be paid in full upon request.

5. Bookings Made Less Than an Hour in Advance

If a booking is made less than one hour before the desired pickup time, passengers are advised to contact our office on +44 7538 604490 to confirm the estimated time of arrival (ETA).

Availability will depend on driver location and scheduling. While every effort will be made to accommodate such requests, immediate availability cannot be guaranteed, and it may take up to 45 minutes for a vehicle to arrive.

6. Passenger Responsibility

Passengers are responsible for providing accurate and complete information during the booking process. Any amendments, special requests, or additional requirements should be communicated to CabAir as early as possible.

CabAir will not be held liable for delays, additional charges, or service issues resulting from inaccurate or incomplete information provided by the passenger.

7. Vehicle Types

CabAir offers a range of vehicles, including Saloon Cars, Estate Cars, and 8-Seater Vans. The allocation of a specific vehicle type is based on passenger preference and suitability; however, all bookings remain subject to availability.

8. Safety Measures

CabAir prioritises the safety and comfort of all passengers and drivers. We reserve the right to refuse or terminate a journey if a passenger’s behaviour is deemed unsafe, abusive, or inappropriate, or if it poses a risk to the driver or other passengers.

Passengers are expected to comply with all reasonable instructions from the driver during the journey.

9. Delays and Force Majeure

CabAir makes every effort to ensure punctual and reliable service.

If a flight or train is delayed, CabAir will adjust the pickup time accordingly, free of charge. However, passengers may be required to wait up to 15 minutes for their designated vehicle if it is not immediately available at the revised time.

CabAir operates with a grace period of up to 10 minutes for driver arrival times. This allowance accounts for minor, unforeseen traffic or logistical delays. Such instances will not impact the passenger’s ability to reach their destination or airport on time, and passengers will be notified in advance should this occur.

CabAir cannot be held liable for delays or service disruptions caused by traffic conditions, adverse weather, road closures, accidents, or other circumstances beyond our control. In such cases, CabAir will not be responsible for any resulting losses, missed connections, or additional expenses incurred by the passenger.

10. Changes to Bookings

Requests to modify an existing booking are subject to availability. CabAir does not charge an additional fee for reasonable booking amendments, provided adequate notice is given.

Passengers are encouraged to request changes as early as possible to ensure flexibility and availability.

11. Privacy Policy

CabAir is committed to protecting your personal data. Our Privacy Policy explains how we collect, store, and use the information provided by passengers.

By making a booking or using our services, you consent to the collection and processing of your data in accordance with our Privacy Policy.

12. Feedback and Complaints

CabAir values customer feedback and aims to resolve any issues promptly and fairly.

If you wish to submit feedback or make a complaint, please contact us at info@cabair.co.uk, and a member of our team will respond to your enquiry as soon as possible.

13. Governing Law

These Terms and Conditions are governed by the laws of Scotland. Any disputes arising from the use of CabAir’s services shall be subject to the exclusive jurisdiction of the Scottish courts.