Terms & Conditions

Welcome to CabAir! Before using our services, please carefully read and understand the following Terms and Conditions:

1. Booking and Payment
   All bookings are subject to availability. CabAir accepts various payment methods, and details are provided during the booking process. Please note that all vehicles, except Saloon Cars, are also subject to availability. If the selected vehicle is not available, we will offer you a bigger vehicle for the same price or a smaller one if suitable, and the price will be adjusted accordingly.

2. Cancellation Policy
   Cancellations with a full refund must be made at least 24 hours before the date. If the booking has been paid online, the refund amount will be reduced due to our payment processor fees. To cancel your booking, please contact us at info@cabair.co.uk. If you are eligible for a refund, it may take 5–10 working days for the money to appear in your bank account.

3. Waiting Time Policy
   We provide complimentary waiting time for all airport and train station pickups to account for potential delays. For pickups at all other locations, a grace period of 5 minutes is allowed. After this grace period, a waiting charge of £5 for every additional 10 minutes will be applied, starting from the scheduled pickup time.

4. No-Show Policy
   If there’s no contact with the passenger after 30 minutes from landing (30 minutes from landing, not the booking time), we may cancel the booking. Please be in contact with your driver immediately after landing to avoid this.

5. Bookings Made Less Than an Hour in Advance
   If you make a booking less than an hour in advance, please call the office at +447538604490 to ask for the estimated time of arrival (ETA). It is subject to availability and the driver’s location, so we cannot guarantee that the car will be available immediately. It may take up to 45 minutes for a vehicle to arrive.

6. Passenger Responsibility
   Passengers are responsible for providing accurate and complete information during the booking process. Any changes or additional requirements should be communicated to CabAir in advance.

7. Vehicle Types
   CabAir offers a variety of vehicles, including Saloon Cars and 7-Seater Vans. The choice of vehicle depends on passenger preferences and requirements, but availability is subject to the type of vehicle selected.

8. Safety Measures
   CabAir prioritizes the safety of passengers and reserves the right to refuse service to anyone engaging in behavior that poses a risk to the driver or other passengers.

9. Delays and Force Majeure
   While CabAir endeavors to provide timely services, factors such as traffic conditions, weather, or unforeseen events may cause delays. CabAir is not liable for delays beyond its control.

10. Changes to Bookings
    Changes to bookings are subject to availability but will not incur extra charges. Passengers are encouraged to make changes well in advance to ensure flexibility.

11. Privacy Policy
    Our Privacy Policy outlines how CabAir collects, uses, and protects personal information. By using our services, you agree to the terms of our Privacy Policy.

12. Feedback and Complaints
    CabAir welcomes feedback and is committed to addressing any concerns promptly. Passengers are encouraged to share their experiences for continuous improvement.

13. Governing Law
    The laws of Scotland govern these Terms and Conditions. Any disputes arising from using CabAir’s services will be subject to the jurisdiction of the Scottish courts.