Terms & Conditions

CABAIR LIMITED Terms and Conditions

Please read these Terms and Conditions carefully before using CabAir’s services. By making a booking with CabAir, you agree to be bound by the terms set out below.

1. Booking and Payment

All bookings are subject to availability. CabAir accepts a range of payment methods, details of which are provided during the booking process.

All vehicles are subject to availability. If the selected vehicle is not available, CabAir will offer an alternative option — either a larger vehicle at the same price or a smaller vehicle, if suitable, with the price adjusted accordingly.

If you choose the “Pay In Car” payment option, CabAir reserves the right to request either full payment or a deposit at any point prior to or during the journey. Failure to comply with such a request may result in the cancellation of your booking.

2. Cancellation Policy

Cancellations must be made at least 24 hours prior to the scheduled pickup time to qualify for any refund.

For bookings where a full amount or 30% deposit has been paid, the following refund structure applies:

• Cancellation more than 7 days before pickup:
  Eligible for an 85% refund of the amount paid.

• Cancellation less than 7 days but more than 24 hours before pickup:
  Eligible for a 70% refund of the amount paid.

• Cancellation less than 24 hours before pickup:
  No refund will be issued.

If your booking was paid online, payment processing fees will be deducted from the refunded amount.

To cancel your booking, please contact us at info@cabair.co.uk. If a refund is applicable, please allow 5–10 working days for the funds to appear in your account.

If you selected the “Pay In Car” option and cancel less than 24 hours before the scheduled pickup time, you remain fully liable for the total fare. Failure to make payment upon request may result in legal action to recover the outstanding balance.

If CabAir is unable or unwilling to provide the booked service for any reason, the full amount paid will be refunded to the customer.

CabAir reserves the right to determine refund eligibility on a case-by-case basis, taking into account the notice period and individual circumstances of the cancellation.

3. Waiting Time Policy

CabAir provides complimentary waiting time to accommodate potential delays:

• Airports: Up to 1 hour of complimentary waiting time from the actual flight landing time.

• Train stations: Up to 15 minutes of complimentary waiting time from the scheduled arrival time.

• All other locations: Up to 5 minutes of complimentary waiting time from the scheduled pickup time.

After the complimentary waiting period has elapsed, a £5 charge will apply for every additional 10 minutes, calculated from the scheduled pickup time.

4. No-Show Policy

If there is no contact with the passenger within 30 minutes of flight landing (based on the actual landing time, not the booking time), CabAir reserves the right to cancel the booking.

Passengers must contact their driver immediately upon landing to avoid cancellation.

All no-shows are non-refundable.
If the booking has not been prepaid, the passenger will remain liable for the full fare, which must be paid in full upon request.

5. Bookings Made Less Than an Hour in Advance

If a booking is made less than one hour before the desired pickup time, passengers are advised to contact our office on +44 7538 604490 to confirm the estimated time of arrival (ETA).

Availability will depend on driver location and scheduling. While every effort will be made to accommodate such requests, immediate availability cannot be guaranteed, and it may take up to 45 minutes for a vehicle to arrive.

6. Passenger Responsibility

Passengers are responsible for providing accurate and complete information during the booking process. Any amendments, special requests, or additional requirements should be communicated to CabAir as early as possible.

CabAir will not be held liable for delays, additional charges, or service issues resulting from inaccurate or incomplete information provided by the passenger.

7. Vehicle Types

CabAir offers a range of vehicles, including Saloon Cars, Estate Cars, and 8-Seater Vans. The allocation of a specific vehicle type is based on passenger preference and suitability; however, all bookings remain subject to availability.

8. Safety Measures

CabAir prioritises the safety and comfort of all passengers and drivers. We reserve the right to refuse or terminate a journey if a passenger’s behaviour is deemed unsafe, abusive, or inappropriate, or if it poses a risk to the driver or other passengers.

Passengers are expected to comply with all reasonable instructions from the driver during the journey.

9. Delays and Force Majeure

CabAir makes every effort to provide punctual and reliable service.

If a flight or train is delayed, CabAir will adjust the pickup time accordingly free of charge. Passengers may be required to wait up to 15 minutes for their designated vehicle if it is not immediately available at the revised time.

CabAir operates with a 10-minute grace period for driver arrival. This allowance covers minor, unforeseen traffic or logistical delays. These instances will not affect the passenger’s ability to reach their destination or airport on time, and passengers will be notified in advance whenever possible.

CabAir cannot be held liable for delays or service disruptions caused by traffic conditions, adverse weather, road closures, accidents, or other circumstances beyond our control. In such cases, CabAir is not responsible for any resulting losses, missed connections, or additional expenses incurred by the passenger.

Flight or Train Cancellations

If a flight or train is cancelled due to airline or train-operator fault, the booking will be treated in accordance with CabAir’s standard Cancellation Policy. However, CabAir offers passengers the option to reschedule their ride free of charge for a new date or time, subject to availability.

If a flight or train is cancelled due to adverse weather conditions, passengers are eligible for an 85% refund of the amount paid.

10. Changes to Bookings

Requests to modify an existing booking are subject to availability. CabAir does not charge an additional fee for reasonable booking amendments, provided adequate notice is given.

Passengers are encouraged to request changes as early as possible to ensure flexibility and availability.

11. Privacy Policy

CabAir is committed to protecting your personal data. Our Privacy Policy explains how we collect, store, and use the information provided by passengers.

By making a booking or using our services, you consent to the collection and processing of your data in accordance with our Privacy Policy.

12. Feedback and Complaints

CabAir values customer feedback and aims to resolve any issues promptly and fairly.

If you wish to submit feedback or make a complaint, please contact us at info@cabair.co.uk, and a member of our team will respond to your enquiry as soon as possible.

13. Governing Law

These Terms and Conditions are governed by the laws of Scotland. Any disputes arising from the use of CabAir’s services shall be subject to the exclusive jurisdiction of the Scottish courts.