Terms & Conditions

Effective Date: 03.07.2024
Company: CABAIR LIMITED (“CabAir”, “we”, “us”, “our”)
Email: info@cabair.co.uk
Phone: +44 7538 604490

By making a booking with CabAir (online, by phone, email, WhatsApp or otherwise), you (“Customer”, “Passenger”, “you”) agree to these Terms and Conditions (“Terms”).

1. Our Role – Disclosed Agent

1.1 CabAir acts solely as a disclosed booking agent and intermediary between Customers and independent transport providers (“Drivers” or “Carriers”).

1.2 CabAir does not provide transportation services. All transport services are supplied by self-employed, independent Drivers, operating under their own licences and insurance.

1.3 When a booking is made:

• the contract for transport is between you and the Driver/Carrier, and

• CabAir’s service is limited to arranging the booking, collecting payment as agent where applicable, issuing booking documentation, and providing customer support.

1.4 Where CabAir collects payment, it does so:

• as agent on behalf of the Driver/Carrier for the transport fare, and

• for CabAir’s own booking and administration service fee/commission.

1.5 CabAir’s turnover consists solely of its service fee/commission, not the full fare collected on behalf of Drivers.

2. Bookings and Acceptance

2.1 All bookings are subject to availability.

2.2 A booking is confirmed only once CabAir issues written confirmation (email, SMS, WhatsApp or similar) and/or payment is successfully processed where required.

2.3 CabAir reserves the right to decline a booking for operational, legal, or regulatory reasons.

3. Prices, Vehicles and Availability

3.1 Prices are based on the information provided at booking, including pickup location, destination, time, passenger numbers, luggage, and flight/train details.

3.2 Vehicle types are subject to availability. If the selected vehicle is unavailable, CabAir may:

• offer a larger vehicle at no additional cost, or

• offer a suitable smaller vehicle with a price adjustment, or

• propose rescheduling or cancellation.

3.3 Prices may change if booking details are amended.

4. Payment, Deposits and Invoicing

4.1 CabAir accepts payment methods made available during booking.

4.2 For “Pay in Car” bookings, CabAir reserves the right to request a deposit or full payment at any time before or during the journey.

4.3 Failure to make payment when requested may result in cancellation and/or the booking being treated as a late cancellation or no-show.

4.4 CabAir may issue invoices and receipts showing CabAir’s company details. Where applicable, invoices may itemise:

• the transport fare (supplied by the Driver/Carrier and collected by CabAir as agent), and

• CabAir’s service fee/commission.

4.5 VAT: If CabAir becomes VAT registered, VAT (where applicable) will be charged on CabAir’s service fee/commission and shown on relevant invoices. Any VAT obligations of the Driver/Carrier are separate and remain the Driver/Carrier’s responsibility unless otherwise stated.

5. Cancellation Policy (Customer)

5.1 Cancellations must be submitted to info@cabair.co.uk and are effective only once acknowledged.

5.2 The following cancellation charges apply (based on scheduled pickup time):

• More than 7 days before pickup:
  15% cancellation charge (85% refund)

• Less than 7 days but more than 24 hours:
  30% cancellation charge (70% refund)

• Less than 24 hours before pickup:
  100% cancellation charge (no refund)

5.3 Payment processing fees are non-refundable.

5.4 Refunds, where applicable, are typically processed within 5–10 working days.

5.5 If a “Pay in Car” booking is cancelled less than 24 hours before pickup, the Customer remains liable for the full fare.

6. Cancellation by CabAir

6.1 If CabAir is unable to arrange the booked service for any reason, all amounts collected for that booking will be refunded in full.

6.2 CabAir may offer rescheduling as an alternative where possible.

7. Waiting Time Policy

Complimentary waiting time is provided as follows:

• Airports: up to 60 minutes from actual flight landing time

• Train stations: up to 15 minutes from scheduled arrival time

• All other locations: up to 5 minutes from scheduled pickup time

After the complimentary waiting period, waiting time is charged at £5 per 10 minutes (or part thereof).

8. Airport and Train Station Pickups

8.1 Where flight/train details are provided, pickup times may be adjusted automatically to align with scheduled arrival times unless you instruct otherwise.

8.2 If you require pickup at a specific time after arrival, this must be communicated in advance.

8.3 Passengers are expected to proceed to the pickup location promptly after collecting luggage.

9. No-Show Policy (Passenger)

9.1 A no-show may be recorded where the passenger cannot be located or contacted:

• Airports: no contact within 30 minutes after actual landing time

• Other locations: passenger not present or contactable after complimentary waiting time expires

9.2 No-shows are non-refundable.

9.3 If payment has not been made, the Customer remains liable for the full fare and any applicable charges.

10. Driver No-Show

10.1 If the assigned Driver fails to arrive and cannot be contacted, CabAir will attempt to arrange an alternative Driver.

10.2 If no replacement can be provided within a reasonable time, the Customer will be entitled to a full refund of amounts paid.

11. Passenger Responsibilities

11.1 Passengers must provide accurate booking information and be contactable at pickup time.

11.2 Passengers must behave safely and respectfully. Drivers may refuse or terminate a journey for unsafe, abusive, or inappropriate behaviour, with no refund due.

11.3 Smoking and vaping are prohibited in vehicles.

11.4 Seat belts must be worn where legally required.

11.5 Child seats are the Customer’s responsibility unless expressly confirmed in writing by CabAir.

12. Luggage and Capacity

12.1 Luggage must be declared accurately. One standard item includes a typical suitcase or medium/large backpack.

12.2 Oversized or special items (wheelchairs, prams, sports equipment, pet carriers, instruments, etc.) must be declared in advance.

12.3 Vehicles must not exceed legal passenger or luggage limits. If excess passengers or luggage are present and cannot be safely carried, the Driver may refuse or limit carriage.

12.4 Any additional transport required is the Customer’s responsibility and may be treated as a cancellation or no-show.

13. Damage, Soiling and Cleaning

13.1 Customers are responsible for any damage, excessive soiling, spills, or contamination caused by them or their party.

13.2 Reasonable cleaning or repair costs may be charged and supported by evidence where available.

14. Delays and Force Majeure

14.1 Pickup and arrival times are estimates only.

14.2 CabAir and Drivers are not liable for delays caused by traffic, weather, accidents, road closures, strikes, security incidents, or other events beyond reasonable control.

14.3 CabAir is not liable for missed flights, trains, or appointments.

15. Lost Property

15.1 Passengers are responsible for their belongings.

15.2 CabAir is not liable for loss or damage to items left behind. Reasonable return costs may apply.

16. Complaints

16.1 Complaints should be submitted to info@cabair.co.uk with booking reference and details.

16.2 CabAir may liaise with the Driver to investigate but does not assume responsibility for the Driver’s performance of the transport service.

17. Liability

17.1 Nothing in these Terms limits liability for death or personal injury caused by negligence or liability that cannot be excluded by law.

17.2 Subject to clause 17.1, CabAir’s total liability is limited to its service fee/commission for the relevant booking.

17.3 The Driver/Carrier is solely responsible for the transport service, vehicle operation, licensing, and insurance.

18. Communications and Data Protection

18.1 By booking, you consent to receive essential booking communications via phone, SMS, email, and messaging applications (including WhatsApp).

18.2 Personal data is processed in accordance with CabAir’s Privacy Policy.

19. Changes to These Terms

19.1 CabAir may update these Terms from time to time by posting an updated version on its website or notifying Customers.

19.2 Updated Terms apply to new bookings only. Existing confirmed bookings remain subject to the Terms in force at the time of booking.

20. Assignment and Severability

20.1 Customers may not transfer bookings without CabAir’s consent.

20.2 If any provision is found unenforceable, the remaining provisions remain in full force.

21. Governing Law

These Terms are governed by the laws of Scotland, and the Scottish courts have exclusive jurisdiction.